Cornwall Outdoors, part of Together for Families (TTF) Directorate, Cornwall Council, New County Hall, Truro, TR1 3AY, is committed to protecting and respecting your privacy.
Cornwall Outdoors may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are aware of any changes.
You have asked us to provide you with a Cornwall Outdoors service so we need your name, address, telephone number, email and bank details in order to set up your provision. Without them we will not be able to provide you with the service. In some instances we also require health information and emergency contact details. This is to ensure we have the necessary information to ensure your safety and well-being and to support any medical treatment required.
The Data Controller for all the information you provide on any of these forms is Cornwall Council, County Hall, Treyew Road, Truro TR1 3AY. Data Protection Registration Number: Z1745294
If you need help in understanding or completing this form, please contact the Cornwall Outdoors admin team on telephone number 01872 327900 or by emailing email@example.com
The information will be used to provide you with the Cornwall Outdoors service requested as appropriate. Cornwall Outdoors will always comply with the General Data Protection Regulation, and the Data Protection Act.
We will only use this information in conjunction with your application for Cornwall Outdoors services. We may share your information with the Credit Management department in the event of unpaid fees for services.
Whenever your consent to share your information is required, we will always ask you and clearly explain why we are asking.
We may also share your information with third parties as indicated below with regards to Cornwall Outdoors as to ensure the adequate safeguarding and welfare is in place.
This information is required to enable us to care for you in the event of a medical emergency or accident and will only be used in this instance. This information may be shared with third parties in order to provide appropriate medical treatment.
Where we use external providers we will share medical and SEND details so as to ensure the adequate safeguarding and welfare of participants during activities.
Your data will be held within Cornwall Council’s secure network and premises and will not be processed outside of the European Economic Area (EEA). Access to your information will only be made to authorised members of staff who are required to process it for the purposes outlined in this privacy notice.
Our sub-contractor(s) detailed in this privacy notice will also maintain the same levels of security that we do, which are set out in the contract that we have with them.
Full details can be found at: https://procontract.due-north.com/ContractsRegister/Index
Our other providers that we may share your information with (not listed on the contracts register) are as follows:
We will always ask your permission or obtain your record of consent before taking and using any photographs or videos which may be used to help promote Cornwall Outdoors.
In the following circumstances, the law allows information to be shared without your consent or knowledge:
7.1 To aid in the prevention and/or the detection of crime.
7.2 If your behaviour constitutes a serious risk of harm to yourself or others, including any changes to whom you may have access.
We will only retain your personal information provided for the duration of service provision and in line with TTF data retention policy after which time it will be destroyed in a secure manner. Whenever your information is required, we will always clearly set out how long we need to retain the data. Educational Visit information will be retained for 7 years. Financial records will be retained for 7 years.
Your personal information belongs to you and you have the right to:
If you would like to access any of the information we hold about you or have concerns regarding the way we have processed your information, please contact:
Data Protection Officer
Tel: 01872 326424
Our complaints team can be contacted via the following address:
Quality Assurance Business Manager
Together for Families
We would prefer any complaints to be made to us initially so that we have the opportunity to see if we can put things right. However, if you are unhappy with the way we have processed your information or how we have responded to your request to exercise any of your rights in relation to your data, you can raise your concerns direct with the Information Commissioner’s Office Tel No. 0303 123 1113 https://ico.org.uk/concerns/